Refund Policy for Play Tickets
At Artribute Limited, we strive to provide an exceptional experience for all our patrons. However, we understand that sometimes plans change. Below is our refund policy for the purchase of play tickets:
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Refund Requests:
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Refund requests must be made at least 48 hours before the scheduled performance date. Requests made after this period will not be eligible for a refund.
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Administrative Deduction:
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All refunds are subject to an administrative deduction of $500 JMD.
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For international bank transfers, additional bank charges will also be deducted along with the $500 JMD administrative fee.
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Processing Time:
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Refunds will be processed within 30 business days from the date of your refund request. Please allow additional time for your bank to reflect the refund in your account, as processing times may vary between financial institutions.
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Early Bird Tickets:
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Early Bird tickets are non-refundable.
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Patrons holding Early Bird tickets may, however, request a change of date (subject to availability).
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Non-Refundable Situations:
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Tickets for special events or performances marked as “non-refundable” are not eligible for refunds, unless otherwise stated.
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If you are approved, then your refund will be processed, and a credit will automatically be applied to your debit/credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@artributeja.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Need help?
Contact us at admin@artributeja.com for questions related to refunds and returns.